Privacy Policy

Last updated: January 25, 2025

Introduction

At MySolveX.AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information We Collect

• Personal Information: Name, email address, and contact details you provide to us.
• User Content: Photos and images of academic questions that you capture and upload through our Service.
• Usage Data: Information about how you use our website and services, including your interaction with our AI solution.
• Technical Data: IP address, browser type, device information, cookies, and camera permissions.

How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our AI-powered question-solving service
• To process and analyze the photos you upload
• To generate and provide answers to your academic questions
• To improve our AI algorithms and service accuracy
• To notify you about changes to our services
• To provide customer support
• To detect, prevent and address technical issues

Data Storage and International Transfers

Our services are operated outside of China. Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located in China, please note that we do not operate or provide services within China.

Data Security

We implement appropriate security measures to protect your personal information, including encryption of uploaded images and secure processing of AI analysis. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Third-Party Services

We may employ third-party companies and individuals to facilitate our service, provide service-related services, or assist us in analyzing how our service is used.

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability
• Request deletion of uploaded photos
• Withdraw consent for AI processing

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.